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zendesk/set-ticket-priority — Set the priority level on a Zendesk ticket (low, normal, high, or urgent).

Where it appears

The Set Ticket Priority block lives in the Integrations group of the Workflow Builder. Connect the Zendesk integration before adding it.

Field	Type	Required	Default	Description
`ticketId`	text (supports references)	Yes	—	Numeric Zendesk ticket ID whose priority should be updated. Use a literal number or <StepName.field> to reference an ID from upstream.
`priority`	select	Yes	—	Priority level to apply. Urgent triggers SLA breach notifications; use it for customer-impacting issues requiring immediate attention. Options: `low`, `normal`, `high`, `urgent`.

Inputs are the configurable fields above. The block produces these outputs:

Outputs

Reference an output downstream with <Set Ticket Priority.field>.

Name	Type	Description
`success`	boolean	Success status
`ticket`	json	Updated ticket (object — fields: `id`, `subject`, `description`, `status`, `priority`, `type`, `tags`, `requester_id`, `assignee_id`, `group_id`, `custom_fields`, `created_at`, `updated_at`)
`error`	string	Error message if failed

A minimal configuration for this block:

{
  "type": "zendesk/set-ticket-priority",
  "config": {
    "ticketId": "<PreviousStep.field>",
    "priority": "low"
  }
}

Requires a connected Zendesk integration. Calls fail if that integration is disconnected or its authorization has expired.
Required fields (ticketId, priority) must be set, or the block fails validation before it runs.
On failure the error output is populated; downstream blocks that reference other outputs may not receive values.