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zendesk/close-ticket — Mark a ticket as solved with optional closing message.

Where it appears

The Close Ticket block lives in the Integrations group of the Workflow Builder. Connect the Zendesk integration before adding it.

Field	Type	Required	Default	Description
`ticketId`	text (supports references)	Yes	—	Numeric Zendesk ticket ID to mark as solved. Use a literal number or <StepName.field> to reference an ID from a previous step.
`addComment`	text (multi-line, supports references)	No	—	Markdown is rendered to Zendesk HTML: bold, lists (`-` ), blockquotes (`>` ), links (`[label](url)`). Single newlines preserved.
`isPublic`	select	No	`true`	Whether the closing message is posted as a public reply visible to the customer or as an internal note visible to agents only. Options: `true`, `false`.

Inputs are the configurable fields above. The block produces these outputs:

Outputs

Reference an output downstream with <Close Ticket.field>.

Name	Type	Description
`success`	boolean	Success status
`ticket`	json	Closed ticket (object — fields: `id`, `subject`, `description`, `status`, `priority`, `type`, `tags`, `requester_id`, `assignee_id`, `group_id`, `custom_fields`, `created_at`, `updated_at`)
`error`	string	Error message if failed

A minimal configuration for this block:

{
  "type": "zendesk/close-ticket",
  "config": {
    "ticketId": "<PreviousStep.field>",
    "isPublic": "true"
  }
}

Requires a connected Zendesk integration. Calls fail if that integration is disconnected or its authorization has expired.
Required field (ticketId) must be set, or the block fails validation before it runs.
On failure the error output is populated; downstream blocks that reference other outputs may not receive values.