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Get complete ticket context (ticket, conversation, customer, assignee, organization) optimized for AI

zendesk/get-ticket-context — Get complete ticket context (ticket, conversation, customer, assignee, organization) optimized for AI.

Where it appears

The Get Ticket Context block lives in the Integrations group of the Workflow Builder. Connect the Zendesk integration before adding it.

Field	Type	Required	Default	Description
`ticketId`	text (supports references)	Yes	—	Numeric Zendesk ticket ID to assemble context for. Use a literal number or <StepName.field> to reference an ID from a previous step.

Inputs are the configurable fields above. The block produces these outputs:

Outputs

Reference an output downstream with <Get Ticket Context.field>.

Name	Type	Description
`success`	boolean	Operation succeeded
`context`	json	Complete ticket context (object — fields: `ticket`, `conversation`, `customer`, `assignee`, `organization`)
`error`	string	Error message if failed

A minimal configuration for this block:

{
  "type": "zendesk/get-ticket-context",
  "config": {
    "ticketId": "<PreviousStep.field>"
  }
}

Requires a connected Zendesk integration. Calls fail if that integration is disconnected or its authorization has expired.
Required field (ticketId) must be set, or the block fails validation before it runs.
On failure the error output is populated; downstream blocks that reference other outputs may not receive values.