Reply to Conversation

intercom/reply-conversation — Reply to an Intercom conversation.

Where it appears

The Reply to Conversation block lives in the Integrations group of the Workflow Builder. Connect the Intercom integration before adding it.

Field	Type	Required	Default	Description
`conversationId`	text (supports references)	Yes	—	Intercom conversation ID to act on. Use a literal ID or <StepName.field> to reference an ID from a previous step.
`message`	text (multi-line, supports references)	Yes	—	Reply text to post to the Intercom conversation. Use literal text or <StepName.field> to reference upstream content such as a generated reply.

Inputs are the configurable fields above. The block produces these outputs:

Outputs

Reference an output downstream with <Reply To Conversation.field>.

A minimal configuration for this block:

{
  "type": "intercom/reply-conversation",
  "config": {
    "conversationId": "<PreviousStep.field>",
    "message": "<PreviousStep.field>"
  }
}

Requires a connected Intercom integration. Calls fail if that integration is disconnected or its authorization has expired.
Required fields (conversationId, message) must be set, or the block fails validation before it runs.
On failure the error output is populated; downstream blocks that reference other outputs may not receive values.