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zendesk/create-ticket — Create a new Zendesk ticket.

Where it appears

The Create Ticket block lives in the Integrations group of the Workflow Builder. Connect the Zendesk integration before adding it.

Field	Type	Required	Default	Description
`subject`	text (supports references)	Yes	—	Subject line for the new Zendesk ticket. Use literal text or <StepName.field> to reference a value from a previous step.
`description`	text (multi-line, supports references)	Yes	—	Body of the new ticket, used as the first comment. Use literal text or <StepName.field> to reference a value from a previous step.
`actions`	actions	No	—	Optional ticket fields to set when creating the ticket. Each action sets one property; requester, priority, type, and tags can each be added once. Options: `setRequester`, `setPriority`, `setTicketType`, `addTags`, `setCustomField`.

Inputs are the configurable fields above. The block produces these outputs:

Outputs

Reference an output downstream with <Create Ticket.field>.

Name	Type	Description
`success`	boolean	Success status
`ticket`	json	Created ticket (object — fields: `id`, `subject`, `description`, `status`, `priority`, `type`, `tags`, `requester_id`, `assignee_id`, `group_id`, `custom_fields`, `created_at`, `updated_at`)
`error`	string	Error message if failed

A minimal configuration for this block:

{
  "type": "zendesk/create-ticket",
  "config": {
    "subject": "<PreviousStep.field>",
    "description": "<PreviousStep.field>"
  }
}

Requires a connected Zendesk integration. Calls fail if that integration is disconnected or its authorization has expired.
Required fields (subject, description) must be set, or the block fails validation before it runs.
On failure the error output is populated; downstream blocks that reference other outputs may not receive values.