Post Conversation Message

Send a business-authored message on a Sunshine Conversations conversation (messaging channels).

zendesk/post-conversation-message — Send a business-authored message on a Sunshine Conversations conversation (messaging channels).

Where it appears

The Post Conversation Message block lives in the Integrations group of the Workflow Builder. Connect the Zendesk integration before adding it.

Fields

Field	Type	Required	Default	Description
`conversationId`	text (supports references)	Yes	—	Sunshine Conversations conversation ID to post the message to. Use a literal ID or <StepName.field> from a previous step.
`text`	text (multi-line, supports references)	Yes	—	Business-authored message text delivered to the customer on the messaging channel. Use literal text or <StepName.field> to reference upstream content.

Inputs and outputs

Inputs are the configurable fields above. The block produces these outputs:

Outputs

Reference an output downstream with <Post Conversation Message.field>.

Name	Type	Description
`success`	boolean	Success status
`message`	json	Posted message object returned by the API
`error`	string	Error message if failed

Example

A minimal configuration for this block:

{
  "type": "zendesk/post-conversation-message",
  "config": {
    "conversationId": "<PreviousStep.field>",
    "text": "<PreviousStep.field>"
  }
}

Limits and failure modes

Requires a connected Zendesk integration. Calls fail if that integration is disconnected or its authorization has expired.
Required fields (conversationId, text) must be set, or the block fails validation before it runs.
On failure the error output is populated; downstream blocks that reference other outputs may not receive values.