Workflow blocks
List Groups
Get all available groups for routing tickets
zendesk/list-groups — Get all available groups for routing tickets.
Where it appears
The List Groups block lives in the Integrations group of the Workflow Builder. Connect the Zendesk integration before adding it.
Fields
This block has no configurable fields.
Inputs and outputs
Inputs are the configurable fields above. The block produces these outputs:
Outputs
Reference an output downstream with <List Groups.field>.
| Name | Type | Description |
|---|---|---|
success | boolean | Success status |
groups | array | Array of groups |
error | string | Error message if failed |
Limits and failure modes
- Requires a connected Zendesk integration. Calls fail if that integration is disconnected or its authorization has expired.
- On failure the
erroroutput is populated; downstream blocks that reference other outputs may not receive values.