Stylo Docs

zendesk/apply-macro — Apply a predefined macro to a ticket.

Where it appears

The Apply Macro block lives in the Integrations group of the Workflow Builder. Connect the Zendesk integration before adding it.

Field	Type	Required	Default	Description
`ticketId`	text (supports references)	Yes	—	Numeric Zendesk ticket ID to apply the macro to. Use a literal number or <StepName.field> to reference an ID from a previous step.
`macroId`	text (supports references)	Yes	—	Numeric Zendesk macro ID whose actions should be applied to the ticket. Use a literal ID or <StepName.field>.

Inputs are the configurable fields above. The block produces these outputs:

Outputs

Reference an output downstream with <Apply Macro.field>.

Name	Type	Description
`success`	boolean	Success status
`ticket`	json	Updated ticket (object — fields: `id`, `subject`, `description`, `status`, `priority`, `type`, `tags`, `requester_id`, `assignee_id`, `group_id`, `custom_fields`, `created_at`, `updated_at`)
`error`	string	Error message if failed

A minimal configuration for this block:

{
  "type": "zendesk/apply-macro",
  "config": {
    "ticketId": "<PreviousStep.field>",
    "macroId": "<PreviousStep.field>"
  }
}

Requires a connected Zendesk integration. Calls fail if that integration is disconnected or its authorization has expired.
Required fields (ticketId, macroId) must be set, or the block fails validation before it runs.
On failure the error output is populated; downstream blocks that reference other outputs may not receive values.