Stylo Docs

intercom/get-ticket — Get a ticket by ID in Intercom.

Where it appears

The Get Ticket block lives in the Integrations group of the Workflow Builder. Connect the Intercom integration before adding it.

Field	Type	Required	Default	Description
`ticketId`	text (supports references)	Yes	—	Intercom ticket ID to fetch. Use a literal ID or <StepName.field> to reference an ID from a previous step.

Inputs are the configurable fields above. The block produces these outputs:

Outputs

Reference an output downstream with <Get Ticket.field>.

A minimal configuration for this block:

{
  "type": "intercom/get-ticket",
  "config": {
    "ticketId": "<PreviousStep.field>"
  }
}

Requires a connected Intercom integration. Calls fail if that integration is disconnected or its authorization has expired.
Required field (ticketId) must be set, or the block fails validation before it runs.
On failure the error output is populated; downstream blocks that reference other outputs may not receive values.