Workflow blocks
Workflow blocks
Reference for every block you can add in the Workflow Builder, generated from the block registry.
Every block you can add in the Workflow Builder, with its configurable fields, outputs, and limits. Pages are generated from the block registry, so they stay in sync with the product.
| Block | What it does |
|---|
| Conversation Message | Trigger workflow when a customer sends a new message on a Zendesk messaging channel (Sunshine Conversations). |
| Gmail | Trigger workflow when new emails are received in Gmail |
| Google Sheets | Trigger workflow when Google Sheets data changes |
| Outlook | Trigger workflow when new emails are received in Outlook |
| RSS Feed | Trigger workflow when new items are published to an RSS feed |
| Schedule | Trigger workflow on a cron schedule |
| Webhook | Trigger workflow via HTTP webhook |
| Block | What it does |
|---|
| Validate Response Links | Check that all URLs in a response are from allowed KB sources |
| Write Audit Log | Persist an audit record for automated ticket actions |
| Condition | Branch the workflow based on a boolean expression |
| Database Query | Execute SQL queries against your database |
| Delay | Pause the workflow before continuing. Top-level delays use durable execution and may run for minutes; delays inside a loop are short (≤30s). |
| Function | Run custom JavaScript code within your workflow |
| Guardrails | Validate outputs, detect hallucinations/PII |
| HTTP Request | Make HTTP requests to any API endpoint |
| Loop | Iterate over items, a fixed count, or while a condition is true |
| Merge | Reconnect branches after a Condition or Router. Runs when at least one predecessor executed; passes through the active branch's output. |
| Parallel | Execute a branch once per item and then continue after join |
| HTTP Response | Sends a structured HTTP reply (body, status, headers) back to the caller. Use as the final step of an API-triggered workflow. |
| Router | Branch into N paths via boolean predicates or AI classification. |
| Transform | Transform and reshape data between steps |
| Block | What it does |
|---|
| Classify | Classify content into predefined categories using AI |
| Generate Text | Generate text using AI models |
| Transcribe Audio | Convert audio files to text using speech-to-text AI |
| Block | What it does |
|---|
| AfterShip | Look up live shipment tracking status across 1,100+ carriers — answer 'where is my order' with the current carrier status and ETA |
| Search Knowledge Base | Search synced knowledge base documents using semantic search with automatic reranking |
| Databricks | Run SQL statements, manage SQL warehouses, and trigger Databricks Jobs |
| Findymail | Findymail integration operations. |
| Firecrawl | Scrape pages and search the web with Firecrawl |
| Gmail | Send, read, search, organize, and label Gmail messages and drafts |
| Google | Read and write Google Sheets, Docs, and Drive files |
| Gorgias | Look up support tickets and customers in Gorgias — including a customer's recent ticket history |
| Grain | Grain integration operations. |
| HubSpot | Work with HubSpot contacts, companies, deals, tickets, and users |
| Intercom | Work with Intercom contacts, conversations, tickets, and admins |
| Linear | Create, find, and update Linear issues |
| Prospeo | Prospeo integration operations. |
| Send Email | Send an email via Resend |
| ServiceNow | Create, read, update, and delete ServiceNow records |
| Shopify | Look up products, orders, and customers in your Shopify store — including a customer's full order history — or run a raw GraphQL query |
| Send Slack Message | Send a message to a Slack channel |
| WooCommerce | Look up products, orders, and customers in your WooCommerce store — including a customer's full order history |
| Zendesk | Work with Zendesk tickets, users, organizations, macros, custom objects, and conversations |
