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zendesk/get-user-tickets — Get ticket history for a customer.

Where it appears

The Get User Tickets block lives in the Integrations group of the Workflow Builder. Connect the Zendesk integration before adding it.

Field	Type	Required	Default	Description
`userId`	text (supports references)	Yes	—	Numeric Zendesk user ID whose ticket history to fetch. Use a literal number or <StepName.field> to reference an ID from a previous step.
`limit`	number	No	`25`	Maximum number of the user's tickets to return. Defaults to 25.

Inputs are the configurable fields above. The block produces these outputs:

Outputs

Reference an output downstream with <Get User Tickets.field>.

A minimal configuration for this block:

{
  "type": "zendesk/get-user-tickets",
  "config": {
    "userId": "<PreviousStep.field>",
    "limit": 25
  }
}

Requires a connected Zendesk integration. Calls fail if that integration is disconnected or its authorization has expired.
Required field (userId) must be set, or the block fails validation before it runs.
On failure the error output is populated; downstream blocks that reference other outputs may not receive values.