Workflow blocks
List Agents
Get available agents for ticket assignment
zendesk/list-agents — Get available agents for ticket assignment.
Where it appears
The List Agents block lives in the Integrations group of the Workflow Builder. Connect the Zendesk integration before adding it.
Fields
| Field | Type | Required | Default | Description |
|---|---|---|---|---|
groupId | text (supports references) | No | — | Optional numeric Zendesk group ID to limit results to agents in that group. Leave empty to list all agents. Accepts a literal ID or <StepName.field>. |
Inputs and outputs
Inputs are the configurable fields above. The block produces these outputs:
Outputs
Reference an output downstream with <List Agents.field>.
| Name | Type | Description |
|---|---|---|
success | boolean | Success status |
agents | array | Array of agents |
error | string | Error message if failed |
Limits and failure modes
- Requires a connected Zendesk integration. Calls fail if that integration is disconnected or its authorization has expired.
- On failure the
erroroutput is populated; downstream blocks that reference other outputs may not receive values.