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zendesk/add-tags — Add tags to a ticket for classification and tracking.

Where it appears

The Add Tags block lives in the Integrations group of the Workflow Builder. Connect the Zendesk integration before adding it.

Field	Type	Required	Default	Description
`ticketId`	text (supports references)	Yes	—	Numeric Zendesk ticket ID to add tags to. Use a literal number or <StepName.field> to reference an ID from a previous step.
`tags`	text (supports references)	Yes	—	Comma-separated tags to add to the ticket. Added to existing tags without removing them. Accepts literal text or <StepName.field>.

Inputs are the configurable fields above. The block produces these outputs:

Outputs

Reference an output downstream with <Add Tags.field>.

Name	Type	Description
`success`	boolean	Success status
`ticket`	json	Updated ticket (object — fields: `id`, `subject`, `description`, `status`, `priority`, `type`, `tags`, `requester_id`, `assignee_id`, `group_id`, `custom_fields`, `created_at`, `updated_at`)
`error`	string	Error message if failed

A minimal configuration for this block:

{
  "type": "zendesk/add-tags",
  "config": {
    "ticketId": "<PreviousStep.field>",
    "tags": "<PreviousStep.field>"
  }
}

Requires a connected Zendesk integration. Calls fail if that integration is disconnected or its authorization has expired.
Required fields (ticketId, tags) must be set, or the block fails validation before it runs.
On failure the error output is populated; downstream blocks that reference other outputs may not receive values.