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Workflow blocks

Get Ticket

Get a ticket by ID in HubSpot

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hubspot/get-ticket — Get a ticket by ID in HubSpot.

Where it appears

The Get Ticket block lives in the Integrations group of the Workflow Builder. Connect the Hubspot integration before adding it.

Fields

FieldTypeRequiredDefaultDescription
ticketIdtext (supports references)YesHubSpot ticket ID to fetch. Use a literal ID or <StepName.field> to reference an ID from a previous step.

Inputs and outputs

Inputs are the configurable fields above. The block produces these outputs:

Outputs

Reference an output downstream with <Get Ticket.field>.

NameTypeDescription
successbooleanOperation succeeded
ticketjsonTicket data
errorstringError message if failed

Example

A minimal configuration for this block:

{
  "type": "hubspot/get-ticket",
  "config": {
    "ticketId": "<PreviousStep.field>"
  }
}

Limits and failure modes

  • Requires a connected Hubspot integration. Calls fail if that integration is disconnected or its authorization has expired.
  • Required field (ticketId) must be set, or the block fails validation before it runs.
  • On failure the error output is populated; downstream blocks that reference other outputs may not receive values.

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