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Fetch a Sunshine Conversations conversation, including current switchboard control.

zendesk/get-conversation — Fetch a Sunshine Conversations conversation, including current switchboard control.

Where it appears

The Get Conversation block lives in the Integrations group of the Workflow Builder. Connect the Zendesk integration before adding it.

Field	Type	Required	Default	Description
`conversationId`	text (supports references)	Yes	—	Sunshine Conversations conversation ID to fetch, including its current switchboard control. Use a literal ID or <StepName.field>.

Inputs are the configurable fields above. The block produces these outputs:

Outputs

Reference an output downstream with <Get Conversation.field>.

Name	Type	Description
`success`	boolean	Success status
`conversation`	json	Conversation object (object — fields: `id`, `type`, `activeSwitchboardIntegration`)
`error`	string	Error message if failed

A minimal configuration for this block:

{
  "type": "zendesk/get-conversation",
  "config": {
    "conversationId": "<PreviousStep.field>"
  }
}

Requires a connected Zendesk integration. Calls fail if that integration is disconnected or its authorization has expired.
Required field (conversationId) must be set, or the block fails validation before it runs.
On failure the error output is populated; downstream blocks that reference other outputs may not receive values.