Stylo Docs

zendesk/assign-ticket — Assign a ticket to an agent or group.

Where it appears

The Assign Ticket block lives in the Integrations group of the Workflow Builder. Connect the Zendesk integration before adding it.

Field	Type	Required	Default	Description
`ticketId`	text (supports references)	Yes	—	Numeric Zendesk ticket ID to assign. Use a literal number or <StepName.field> to reference an ID from a previous step.
`assigneeId`	text (supports references)	No	—	Numeric Zendesk user ID of the agent to assign the ticket to. Use a literal ID or <StepName.field> from a previous step.
`groupId`	text (supports references)	No	—	Numeric Zendesk group ID to route the ticket to. Use a literal ID or <StepName.field> from a previous step.

Inputs are the configurable fields above. The block produces these outputs:

Outputs

Reference an output downstream with <Assign Ticket.field>.

Name	Type	Description
`success`	boolean	Success status
`ticket`	json	Updated ticket (object — fields: `id`, `subject`, `description`, `status`, `priority`, `type`, `tags`, `requester_id`, `assignee_id`, `group_id`, `custom_fields`, `created_at`, `updated_at`)
`error`	string	Error message if failed

A minimal configuration for this block:

{
  "type": "zendesk/assign-ticket",
  "config": {
    "ticketId": "<PreviousStep.field>"
  }
}

Requires a connected Zendesk integration. Calls fail if that integration is disconnected or its authorization has expired.
Required field (ticketId) must be set, or the block fails validation before it runs.
On failure the error output is populated; downstream blocks that reference other outputs may not receive values.