Release Conversation Control

Release switchboard control back to the default integration (per marketplace bot SHOULD).

zendesk/release-conversation-control — Release switchboard control back to the default integration (per marketplace bot SHOULD).

Where it appears

The Release Conversation Control block lives in the Integrations group of the Workflow Builder. Connect the Zendesk integration before adding it.

Fields

Field	Type	Required	Default	Description
`conversationId`	text (supports references)	Yes	—	Sunshine Conversations conversation ID whose switchboard control should be released back to the default integration. Use a literal ID or <StepName.field>.
`metadata`	code	No	—	Optional metadata to attach to the releaseControl event.

Inputs and outputs

Inputs are the configurable fields above. The block produces these outputs:

Outputs

Reference an output downstream with <Release Conversation Control.field>.

Name	Type	Description
`success`	boolean	Success status
`error`	string	Error message if failed

Example

A minimal configuration for this block:

{
  "type": "zendesk/release-conversation-control",
  "config": {
    "conversationId": "<PreviousStep.field>"
  }
}

Limits and failure modes

Requires a connected Zendesk integration. Calls fail if that integration is disconnected or its authorization has expired.
Required field (conversationId) must be set, or the block fails validation before it runs.
On failure the error output is populated; downstream blocks that reference other outputs may not receive values.