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Workflow blocks

Update Contact

Update a contact in Intercom

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intercom/update-contact — Update a contact in Intercom.

Where it appears

The Update Contact block lives in the Integrations group of the Workflow Builder. Connect the Intercom integration before adding it.

Fields

FieldTypeRequiredDefaultDescription
contactIdtext (supports references)YesIntercom contact ID to act on. Use a literal ID or <StepName.field> to reference an ID from a previous step.
emailtext (supports references)NoEmail address for the Intercom contact. Accepts literal text or <StepName.field> to reference a value from a previous step.
nametext (supports references)NoDisplay name for the Intercom contact. Accepts literal text or <StepName.field>.
customAttributesJsoncodeNoOptional JSON object of custom data attributes to set on the contact (e.g. &#123;"plan":"pro"&#125;). Keys must match custom attributes defined in your Intercom workspace.

Inputs and outputs

Inputs are the configurable fields above. The block produces these outputs:

Outputs

Reference an output downstream with <Update Contact.field>.

NameTypeDescription
successbooleanOperation succeeded
contactjsonUpdated contact
errorstringError message if failed

Example

A minimal configuration for this block:

{
  "type": "intercom/update-contact",
  "config": {
    "contactId": "<PreviousStep.field>"
  }
}

Limits and failure modes

  • Requires a connected Intercom integration. Calls fail if that integration is disconnected or its authorization has expired.
  • Required field (contactId) must be set, or the block fails validation before it runs.
  • On failure the error output is populated; downstream blocks that reference other outputs may not receive values.

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