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Workflow blocks

Get User

Fetch a Zendesk user by ID

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zendesk/get-user — Fetch a Zendesk user by ID.

Where it appears

The Get User block lives in the Integrations group of the Workflow Builder. Connect the Zendesk integration before adding it.

Fields

FieldTypeRequiredDefaultDescription
userIdtext (supports references)YesNumeric Zendesk user ID to fetch. Use a literal number or <StepName.field> to reference an ID from a previous step (e.g. a ticket's requester_id).

Inputs and outputs

Inputs are the configurable fields above. The block produces these outputs:

Outputs

Reference an output downstream with <Get User.field>.

NameTypeDescription
successbooleanSuccess status
userjsonUser object
errorstringError message if failed

Example

A minimal configuration for this block:

{
  "type": "zendesk/get-user",
  "config": {
    "userId": "<PreviousStep.field>"
  }
}

Limits and failure modes

  • Requires a connected Zendesk integration. Calls fail if that integration is disconnected or its authorization has expired.
  • Required field (userId) must be set, or the block fails validation before it runs.
  • On failure the error output is populated; downstream blocks that reference other outputs may not receive values.

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