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zendesk/get-ticket-comments — Get conversation history for a ticket.

Where it appears

The Get Ticket Comments block lives in the Integrations group of the Workflow Builder. Connect the Zendesk integration before adding it.

Field	Type	Required	Default	Description
`ticketId`	text (supports references)	Yes	—	Numeric Zendesk ticket ID whose comment/conversation history to fetch. Use a literal number or <StepName.field> to reference an ID from a previous step.
`limit`	number	No	`50`	Maximum number of comments to return, most recent first. Defaults to 50.

Inputs are the configurable fields above. The block produces these outputs:

Outputs

Reference an output downstream with <Get Ticket Comments.field>.

A minimal configuration for this block:

{
  "type": "zendesk/get-ticket-comments",
  "config": {
    "ticketId": "<PreviousStep.field>",
    "limit": 50
  }
}

Requires a connected Zendesk integration. Calls fail if that integration is disconnected or its authorization has expired.
Required field (ticketId) must be set, or the block fails validation before it runs.
On failure the error output is populated; downstream blocks that reference other outputs may not receive values.