Zendesk

Manage tickets, users, and support workflows.

Connect

Connect Zendesk in Settings → Integrations. Open the Zendesk card, click Connect, and authorize Stylo to access your Zendesk account in the window that opens. The connection shows as Connected when authorization succeeds.

Supported actions and triggers

Actions

Block	What it does
Zendesk	Work with Zendesk tickets, users, organizations, macros, custom objects, and conversations

Messaging (Sunshine Conversations)

Stylo can observe Zendesk messaging conversations (WhatsApp, Web Widget, and other Sunshine Conversations channels) and surface suggested replies in Assist. Stylo joins as a read-only observer — it never takes control of the conversation, so your agents (or your existing bot) stay in charge.

Connect messaging

In Zendesk, open Admin Center → Apps and integrations → APIs → Conversations API.
Click Add API key and copy the App ID, Key ID, and Secret.
In Stylo, go to Settings → Integrations → Zendesk → Messaging Channels, click Connect Messaging, and paste the three values.

Stylo verifies the key and creates a dedicated observer integration on your Sunshine Conversations app. To stop observing, click Disconnect Messaging — this removes the observer integration and leaves ticket-based assist untouched.

Limits and failure modes

The connection can expire or be revoked. When it does, Zendesk blocks fail with an authorization error until you reconnect in Settings → Integrations.
A disconnected or unconfigured integration makes its blocks unavailable in the Workflow Builder.