# Zendesk URL: /reference/integrations/zendesk Type: reference Description: Manage tickets, users, and support workflows. Keywords: zendesk, integration, oauth, connect Manage tickets, users, and support workflows. Connect [#connect] Connect Zendesk in **Settings → Integrations**. Open the Zendesk card, click **Connect**, and authorize Stylo to access your Zendesk account in the window that opens. The connection shows as **Connected** when authorization succeeds. {/* TODO(docs): document the exact Zendesk scopes/permissions Stylo requests — not encoded in the provider definition. */} Supported actions and triggers [#supported-actions-and-triggers] Actions [#actions] | Block | What it does | | -------------------------------------------------------------------------------------- | ------------------------------------------------------------------------------------------------------------------------------------------------------------------ | | [Add Comment / Reply](/reference/blocks/zendesk-add-comment) | Add a public reply or internal note to a ticket | | [Add Tags](/reference/blocks/zendesk-add-tags) | Add tags to a ticket for classification and tracking | | [Apply Macro](/reference/blocks/zendesk-apply-macro) | Apply a predefined macro to a ticket | | [Assign Ticket](/reference/blocks/zendesk-assign-ticket) | Assign a ticket to an agent or group | | [Close Ticket](/reference/blocks/zendesk-close-ticket) | Mark a ticket as solved with optional closing message | | [Create Custom Object Record](/reference/blocks/zendesk-create-custom-object-record) | Create a new custom object record | | [Create Ticket](/reference/blocks/zendesk-create-ticket) | Create a new Zendesk ticket | | [Create User](/reference/blocks/zendesk-create-user) | Create a new Zendesk user | | [Delete Custom Object Record](/reference/blocks/zendesk-delete-custom-object-record) | Delete a custom object record by ID | | [Get Conversation](/reference/blocks/zendesk-get-conversation) | Fetch a Sunshine Conversations conversation, including current switchboard control. | | [Get Custom Object Record](/reference/blocks/zendesk-get-custom-object-record) | Fetch a Zendesk custom object record by ID | | [Get Organization](/reference/blocks/zendesk-get-organization) | Get organization details for B2B context | | [Get Ticket](/reference/blocks/zendesk-get-ticket) | Fetch a Zendesk ticket by ID and return its full data object for downstream use. | | [Get Ticket Comments](/reference/blocks/zendesk-get-ticket-comments) | Get conversation history for a ticket | | [Get Ticket Context](/reference/blocks/zendesk-get-ticket-context) | Get complete ticket context (ticket, conversation, customer, assignee, organization) optimized for AI | | [Get User](/reference/blocks/zendesk-get-user) | Fetch a Zendesk user by ID | | [Get User Tickets](/reference/blocks/zendesk-get-user-tickets) | Get ticket history for a customer | | [List Agents](/reference/blocks/zendesk-list-agents) | Get available agents for ticket assignment | | [List Custom Objects](/reference/blocks/zendesk-list-custom-objects) | List all custom object definitions in the Zendesk account | | [List Groups](/reference/blocks/zendesk-list-groups) | Get all available groups for routing tickets | | [List Macros](/reference/blocks/zendesk-list-macros) | Get available macros for ticket automation | | [Pass Conversation Control](/reference/blocks/zendesk-pass-conversation-control) | Pass switchboard control to another integration (e.g. escalate to a human agent). | | [Post Conversation Message](/reference/blocks/zendesk-post-conversation-message) | Send a business-authored message on a Sunshine Conversations conversation (messaging channels). | | [Release Conversation Control](/reference/blocks/zendesk-release-conversation-control) | Release switchboard control back to the default integration (per marketplace bot SHOULD). | | [Remove Tags](/reference/blocks/zendesk-remove-tags) | Remove tags from a ticket | | [Search Custom Object Records](/reference/blocks/zendesk-search-custom-object-records) | Search custom object records by query string | | [Search Tickets](/reference/blocks/zendesk-search-tickets) | Search for Zendesk tickets | | [Set Lookup Field](/reference/blocks/zendesk-set-lookup-field) | Set a lookup relationship field on a ticket to a custom object record by ID, name, or external ID | | [Set Ticket Priority](/reference/blocks/zendesk-set-ticket-priority) | Set the priority level on a Zendesk ticket (low, normal, high, or urgent). | | [Set Ticket Type](/reference/blocks/zendesk-set-ticket-type) | Set ticket type (problem, incident, question, task) | | [Update Custom Object Record](/reference/blocks/zendesk-update-custom-object-record) | Update an existing custom object record | | [Update Ticket](/reference/blocks/zendesk-update-ticket) | Update ticket with comment, status, tags, priority in one API call. Comment text supports markdown — see the Comment field description for the rendering contract. | | [Upsert Custom Object Record](/reference/blocks/zendesk-upsert-custom-object-record) | Create or update a custom object record by external ID or name | Limits and failure modes [#limits-and-failure-modes] * The connection can expire or be revoked. When it does, Zendesk blocks fail with an authorization error until you reconnect in **Settings → Integrations**. * A disconnected or unconfigured integration makes its blocks unavailable in the Workflow Builder. {/* TODO(docs): document Zendesk-specific rate limits and permission errors — not encoded in @stylo/core. */} Related [#related] * [Integrations overview](/integrations) * [All workflow blocks](/reference/blocks) * [Troubleshooting](/troubleshooting)