Integrations
ServiceNow
Integrate with ServiceNow incidents and requests.
Integrate with ServiceNow incidents and requests.
Connect
Connect ServiceNow with an API key in Settings → Integrations. Open the ServiceNow card, click Connect, and provide:
| Field | Required | Notes |
|---|---|---|
| Instance URL | Yes | e.g. https://acme.service-now.com |
| Username | Yes | — |
| Password | Yes | — |
Supported actions and triggers
Actions
| Block | What it does |
|---|---|
| ServiceNow | Create, read, update, and delete ServiceNow records |
Limits and failure modes
- The connection can expire or be revoked. When it does, ServiceNow blocks fail with an authorization error until you reconnect in Settings → Integrations.
- A disconnected or unconfigured integration makes its blocks unavailable in the Workflow Builder.