# ServiceNow
URL: /reference/integrations/servicenow
Type: reference
Description: Integrate with ServiceNow incidents and requests.
Keywords: servicenow, integration, api key, connect
Integrate with ServiceNow incidents and requests.

Connect [#connect]

Connect ServiceNow with an API key in **Settings → Integrations**. Open the ServiceNow card, click **Connect**, and provide:

| Field        | Required | Notes                               |
| ------------ | -------- | ----------------------------------- |
| Instance URL | Yes      | e.g. `https://acme.service-now.com` |
| Username     | Yes      | —                                   |
| Password     | Yes      | —                                   |

Supported actions and triggers [#supported-actions-and-triggers]

Actions [#actions]

| Block                                             | What it does                                        |
| ------------------------------------------------- | --------------------------------------------------- |
| [ServiceNow](/reference/blocks/servicenow-record) | Create, read, update, and delete ServiceNow records |

Limits and failure modes [#limits-and-failure-modes]

* The connection can expire or be revoked. When it does, ServiceNow blocks fail with an authorization error until you reconnect in **Settings → Integrations**.
* A disconnected or unconfigured integration makes its blocks unavailable in the Workflow Builder.

{/* TODO(docs): document ServiceNow-specific rate limits and permission errors — not encoded in @stylo/core. */}

Related [#related]

* [Integrations overview](/integrations)
* [All workflow blocks](/reference/blocks)
* [Troubleshooting](/troubleshooting)