Recipes
Goal-oriented walkthroughs of Stylo's shipped workflow templates — what each does, the blocks it uses, and how to adapt it.
Each recipe documents a shipped workflow template you can add from the Workflow Builder, then tailor to your workspace. Start from the goal closest to yours.
Auto-Triage & Route
Automatically classify incoming Zendesk tickets by intent and urgency, then route to the right team with correct priority and tags.
Smart Auto-Reply with Knowledge Base
Search your knowledge base for relevant articles, generate a grounded AI draft reply, and surface it in the Zendesk agent sidebar for one-click approval.
CSAT Follow-Up Campaign
Run daily to find recently solved Zendesk tickets, then send each customer a personalized follow-up email asking about their experience.
Escalation & SLA Monitor
Run every 30 minutes to find open tickets approaching or breaching SLA, then escalate with priority bumps, tags, Slack alerts, and internal notes.
Sentiment-Driven Routing
Analyze ticket sentiment, classify intent with AI, then route to specialized handling: human review for refunds, Linear issues for bugs, and auto-tagging for everything else.
Customer 360 Enrichment
When a new ticket arrives, pull the customer's full context from Zendesk and HubSpot, then use AI to generate a comprehensive summary posted as an internal note.
Related
Workflow Testing and Execution History
Test a response workflow against a real Zendesk ticket, review saved executions, and debug failures or escalations.
Auto-Triage & Route
Automatically classify incoming Zendesk tickets by intent and urgency, then route to the right team with correct priority and tags.