# Recipes
URL: /recipes
Type: howto
Description: Goal-oriented walkthroughs of Stylo's shipped workflow templates — what each does, the blocks it uses, and how to adapt it.
Keywords: recipes, workflow templates, examples, workflow builder, starter workflows
Each recipe documents a shipped workflow template you can add from the Workflow Builder, then tailor to your workspace. Start from the goal closest to yours.

<Cards>
  <Card title="Auto-Triage & Route" href="/recipes/auto-triage-and-route">
    Automatically classify incoming Zendesk tickets by intent and urgency, then route to the right team with correct priority and tags.
  </Card>

  <Card title="Smart Auto-Reply with Knowledge Base" href="/recipes/smart-auto-reply">
    Search your knowledge base for relevant articles, generate a grounded AI draft reply, and surface it in the Zendesk agent sidebar for one-click approval.
  </Card>

  <Card title="CSAT Follow-Up Campaign" href="/recipes/csat-follow-up">
    Run daily to find recently solved Zendesk tickets, then send each customer a personalized follow-up email asking about their experience.
  </Card>

  <Card title="Escalation & SLA Monitor" href="/recipes/escalation-sla-monitor">
    Run every 30 minutes to find open tickets approaching or breaching SLA, then escalate with priority bumps, tags, Slack alerts, and internal notes.
  </Card>

  <Card title="Sentiment-Driven Routing" href="/recipes/sentiment-driven-routing">
    Analyze ticket sentiment, classify intent with AI, then route to specialized handling: human review for refunds, Linear issues for bugs, and auto-tagging for everything else.
  </Card>

  <Card title="Customer 360 Enrichment" href="/recipes/customer-360-enrichment">
    When a new ticket arrives, pull the customer's full context from Zendesk and HubSpot, then use AI to generate a comprehensive summary posted as an internal note.
  </Card>
</Cards>

Related [#related]

* [Workflow Builder overview](/workflow-builder-overview)
* [Workflow blocks reference](/reference/blocks)
* [Build a Response Workflow](/response-workflows/creating-a-workflow)