CSAT Follow-Up Campaign

Run daily to find recently solved Zendesk tickets, then send each customer a personalized follow-up email asking about their experience.

Prerequisites: Connect Zendesk, Resend before adding this recipe. See Integrations.

How it works

Each box is a block; arrows show the order Stylo runs them, and branch labels show the path taken on each outcome.

Parameters

Set these when you add the recipe to your workspace:

Parameter	Type	Default
`from_email`	string	`support@yourcompany.com`
`company_name`	string	`Your Company`
`survey_url`	string	`https://yourcompany.com/feedback`

Blocks used

Every block in this recipe, linked to its reference page where one exists:

Block	Type	What it does
Schedule	`trigger/schedule`	Trigger workflow on a cron schedule
Search Tickets	`zendesk/search-tickets`	Search for Zendesk tickets
Condition	`system/condition`	Branch the workflow based on a boolean expression
Loop	`system/loop`	Iterate over items, a fixed count, or while a condition is true
Get Ticket Context	`zendesk/get-ticket-context`	Get complete ticket context (ticket, conversation, customer, assignee, organization) optimized for AI
Generate Text	`ai/generate-text`	Generate text using AI models
Send Email	`resend/send-email`	Send an email via Resend

When to use it

Use this to measure satisfaction after a ticket is resolved. It runs on a schedule, finds recently solved tickets, and emails each customer a short, personalized follow-up linking to your survey.

Adapt it

This recipe is a starting point. To fit it to your workspace:

Set the from_email, company_name, and survey_url parameters to your own sender, brand, and feedback link.
Change the schedule trigger's cadence if daily is too frequent or not frequent enough.
Edit the Search Solved Tickets filters to narrow which resolved tickets receive a follow-up.