Gorgias

Look up support tickets and customers in Gorgias — including a customer's recent ticket history

gorgias/manage — Look up support tickets and customers in Gorgias — including a customer's recent ticket history.

Where it appears

The Gorgias block lives in the Integrations group of the Workflow Builder. Connect the Gorgias integration before adding it.

Field	Type	Required	Default	Description
`resource`	select	Yes	`ticket`	Which Gorgias resource to work with. Options: `ticket`, `customer`.
`operation`	select	Yes	—	Which action to perform on the selected resource.
`ticketId`	text (supports references)	No	—	The ticket to fetch (or whose messages to list).
`filterCustomerId`	text (supports references)	No	—	Optionally restrict the list to a single customer's tickets.
`customerId`	text (supports references)	No	—	The customer to fetch.
`customerLookup`	text (supports references)	No	—	The customer to look up. An email (contains @) is resolved to the customer automatically; otherwise it's treated as a customer ID. Returns the customer plus their recent tickets.
`customerQuery`	text	No	—	Email (exact match) or a name. An email (contains @) uses the exact email filter; otherwise it searches by name.
`returnAll`	toggle	No	`false`	Fetch every matching record by paginating automatically. When on, Limit is ignored.
`limit`	number	No	`30`	Maximum number of records to return (for Customer Context, how many recent tickets). Gorgias caps this at 100. Ignored when Return All is on.

Inputs are the configurable fields above. The block produces these outputs:

Outputs

Reference an output downstream with <Gorgias.field>.

Name	Type	Description
`success`	boolean	Operation success status
`ticket`	json	Single ticket (Get Ticket) (object — fields: `id`, `subject`, `status`, `channel`, `via`, `customer`, `assignee`, `tags`, `created_datetime`, `updated_datetime`)
`tickets`	array	Tickets (List Tickets, or recent tickets in Customer Context)
`messages`	array	Messages on a ticket (List Messages)
`customer`	json	Single customer (Get Customer / Customer Context) (object — fields: `id`, `email`, `name`, `firstname`, `lastname`, `external_id`, `language`, `created_datetime`, `updated_datetime`)
`customers`	array	Matching customers (Search Customers)
`error`	string	Error message if failed

A minimal configuration for this block:

{
  "type": "gorgias/manage",
  "config": {
    "resource": "ticket",
    "operation": "...",
    "returnAll": false,
    "limit": 30
  }
}

Requires a connected Gorgias integration. Calls fail if that integration is disconnected or its authorization has expired.
Required fields (resource, operation) must be set, or the block fails validation before it runs.
On failure the error output is populated; downstream blocks that reference other outputs may not receive values.