# Stylo Documentation

> Stylo is an AI-powered customer support platform for support teams. It drafts replies, grounds responses in your knowledge base, and lets teams move from agent-reviewed suggestions to controlled automation.

## Use This Corpus For

- Product setup and rollout guidance
- Understanding Assist, knowledge grounding, and Response Workflows
- Discovering where automation boundaries and escalation controls live
- Grounding against block, integration, and settings reference

Pages are grouped by type (Diátaxis): tutorials teach end-to-end, how-to guides accomplish one task, reference is exhaustive detail, and concepts explain behavior.

## Recommended Starting Pages

- [Getting Started](https://docs.askstylo.com/getting-started): Set up a new Stylo workspace end-to-end so your agents see AI-drafted reply suggestions in their helpdesk. _(keywords: getting started, setup, onboarding, first run, rollout, assist, first workflow)_
- [Response Workflows](https://docs.askstylo.com/response-workflows): AI-powered response templates that generate contextual replies for your support team. _(keywords: response workflows, reply automation, templates)_
- [Assist](https://docs.askstylo.com/assist): AI-powered response suggestions that help agents reply faster and more consistently. _(keywords: assist, copilot, sidebar, suggestions, draft, write reply)_
- [Knowledge Base](https://docs.askstylo.com/knowledge-base): Connect your documentation so Stylo can ground AI responses in your actual policies and information. _(keywords: knowledge base, articles, grounding, sources)_
- [Integrations](https://docs.askstylo.com/integrations): Connect your tools so Stylo can pull customer data and take actions across your stack. _(keywords: integrations, zendesk, shopify, stripe, slack, connect)_
- [Glossary](https://docs.askstylo.com/glossary): Definitions for the main Stylo terms used across setup, assist, knowledge, integrations, and automation docs. _(keywords: glossary, terms, definitions, terminology)_

## Tutorials

Learning-oriented, end-to-end walkthroughs that take you from zero to a working setup.

- [Creating a Workflow](https://docs.askstylo.com/response-workflows/creating-a-workflow): Step-by-step guide to building your first Response Workflow. _(keywords: create workflow, response workflow, setup, first workflow)_
- [Getting Started](https://docs.askstylo.com/getting-started): Set up a new Stylo workspace end-to-end so your agents see AI-drafted reply suggestions in their helpdesk. _(keywords: getting started, setup, onboarding, first run, rollout, assist, first workflow)_

## How-to guides

Task-oriented guides for accomplishing one specific goal.

- [Auto-Triage & Route](https://docs.askstylo.com/recipes/auto-triage-and-route): Automatically classify incoming Zendesk tickets by intent and urgency, then route to the right team with correct priority and tags. _(keywords: auto-triage & route, auto-triage-and-route, recipe, workflow template, workflow builder, zendesk)_
- [Backlog Runs](https://docs.askstylo.com/response-workflows/backlog-runs): Run response workflows across an existing Zendesk backlog, preview the matched tickets first, and review the resulting drafts in Approvals. _(keywords: backlog, bulk run, approvals, zendesk)_
- [CSAT Follow-Up Campaign](https://docs.askstylo.com/recipes/csat-follow-up): Run daily to find recently solved Zendesk tickets, then send each customer a personalized follow-up email asking about their experience. _(keywords: csat follow-up campaign, csat-follow-up, recipe, workflow template, workflow builder, zendesk, resend)_
- [Customer 360 Enrichment](https://docs.askstylo.com/recipes/customer-360-enrichment): When a new ticket arrives, pull the customer's full context from Zendesk and HubSpot, then use AI to generate a comprehensive summary posted as an internal note. _(keywords: customer 360 enrichment, customer-360-enrichment, recipe, workflow template, workflow builder, zendesk, hubspot)_
- [Escalation & SLA Monitor](https://docs.askstylo.com/recipes/escalation-sla-monitor): Run every 30 minutes to find open tickets approaching or breaching SLA, then escalate with priority bumps, tags, Slack alerts, and internal notes. _(keywords: escalation & sla monitor, escalation-sla-monitor, recipe, workflow template, workflow builder, zendesk, slack)_
- [Escalation Rules](https://docs.askstylo.com/response-workflows/escalation-rules): Define conditions where a workflow should not respond and instead flag the ticket for human review. _(keywords: escalation, human review, do not respond, guardrails)_
- [Managed APIs](https://docs.askstylo.com/managed-apis): Import an OpenAPI spec so Stylo can use your REST API as tools in workflows and AI experiences. _(keywords: managed api, openapi, rest, tools, spec)_
- [MCP Servers](https://docs.askstylo.com/mcp-servers): Connect external MCP servers so Stylo can discover and use their tools in workflows and AI conversations. _(keywords: mcp, model context protocol, servers, tools)_
- [Members and Access](https://docs.askstylo.com/members-and-access): Invite teammates, manage pending invitations, and use join links safely in Stylo. _(keywords: members, access, invitations, join link, roles)_
- [Recipes](https://docs.askstylo.com/recipes): Goal-oriented walkthroughs of Stylo's shipped workflow templates — what each does, the blocks it uses, and how to adapt it. _(keywords: recipes, workflow templates, examples, workflow builder, starter workflows)_
- [Sentiment-Driven Routing](https://docs.askstylo.com/recipes/sentiment-driven-routing): Analyze ticket sentiment, classify intent with AI, then route to specialized handling: human review for refunds, Linear issues for bugs, and auto-tagging for everything else. _(keywords: sentiment-driven routing, sentiment-driven-routing, recipe, workflow template, workflow builder, zendesk, linear)_
- [Smart Auto-Reply with Knowledge Base](https://docs.askstylo.com/recipes/smart-auto-reply): Search your knowledge base for relevant articles, generate a grounded AI draft reply, and surface it in the Zendesk agent sidebar for one-click approval. _(keywords: smart auto-reply with knowledge base, smart-auto-reply, recipe, workflow template, workflow builder, zendesk)_
- [Strategy Instructions](https://docs.askstylo.com/response-workflows/strategy-instructions): How to write effective strategy instructions that guide the AI to generate great responses. _(keywords: strategy instructions, prompt, guidance, authoring)_
- [Troubleshooting](https://docs.askstylo.com/troubleshooting): Diagnose common Stylo issues by checking execution history, execution detail, sync status, and integration connection state. _(keywords: troubleshooting, errors, sync stuck, auth failure, not triggering)_
- [Voice Intelligence](https://docs.askstylo.com/voice-intelligence): Manage Zendesk call processing in Stylo by enabling Voice Intelligence and maintaining the managed trigger that sends call tickets into Stylo. _(keywords: voice intelligence, zendesk, calls, voice, trigger)_
- [Workflow Builder Configuration](https://docs.askstylo.com/workflow-builder-configuration): Configure workflow blocks in Stylo by selecting a node, setting its fields, inserting variables, and defining structured schema or JSON where needed. _(keywords: workflow builder, blocks, configuration, variables, schema)_
- [Workflow Testing and Execution History](https://docs.askstylo.com/response-workflows/testing-and-history): Test a response workflow against a real Zendesk ticket, review saved executions, and debug failures or escalations. _(keywords: testing, execution history, debug, zendesk ticket)_

## Reference

Information-oriented, exhaustive details: blocks, integrations, and settings.

- [Actions](https://docs.askstylo.com/response-workflows/actions): Automatically update tickets after a Response Workflow generates a response — set status, add tags, and more. _(keywords: actions, ticket update, status, tags)_
- [Add Comment / Reply](https://docs.askstylo.com/reference/blocks/zendesk-add-comment): Add a public reply or internal note to a ticket _(keywords: add comment / reply, zendesk/add-comment, integrations, zendesk, block, workflow builder)_
- [Add Label](https://docs.askstylo.com/reference/blocks/gmail-add-label): Add label(s) to a Gmail message _(keywords: add label, gmail/add-label, integrations, gmail, block, workflow builder)_
- [Add Tags](https://docs.askstylo.com/reference/blocks/zendesk-add-tags): Add tags to a ticket for classification and tracking _(keywords: add tags, zendesk/add-tags, integrations, zendesk, block, workflow builder)_
- [Append Row to Google Sheet](https://docs.askstylo.com/reference/blocks/google-sheets-append-row): Add new rows to the end of a sheet _(keywords: append row to google sheet, google/sheets-append-row, integrations, google, block, workflow builder)_
- [Append to Google Doc](https://docs.askstylo.com/reference/blocks/google-docs-append): Add content to the end of a Google Doc _(keywords: append to google doc, google/docs-append, integrations, google, block, workflow builder)_
- [Apply Macro](https://docs.askstylo.com/reference/blocks/zendesk-apply-macro): Apply a predefined macro to a ticket _(keywords: apply macro, zendesk/apply-macro, integrations, zendesk, block, workflow builder)_
- [Archive Email](https://docs.askstylo.com/reference/blocks/gmail-archive-email): Archive a Gmail message (remove INBOX label) _(keywords: archive email, gmail/archive-email, integrations, gmail, block, workflow builder)_
- [Assign Ticket](https://docs.askstylo.com/reference/blocks/zendesk-assign-ticket): Assign a ticket to an agent or group _(keywords: assign ticket, zendesk/assign-ticket, integrations, zendesk, block, workflow builder)_
- [Assist Sidebar Layout](https://docs.askstylo.com/assist-sidebar-layout-settings): Control which blocks appear in the Assist sidebar, in what order, and which ones agents can't hide. _(keywords: assist sidebar layout, copilot layout, assist, layout, sidebar blocks, blocks)_
- [Brand Settings](https://docs.askstylo.com/brand-settings): Configure the voice, tone, language, and guidelines Stylo applies to every AI-generated response. _(keywords: brand, voice, tone, guidelines, banned phrases, response language, multi-brand)_
- [Classify](https://docs.askstylo.com/reference/blocks/ai-classify): Classify content into predefined categories using AI _(keywords: classify, ai/classify, ai, block, workflow builder)_
- [Close Ticket](https://docs.askstylo.com/reference/blocks/zendesk-close-ticket): Mark a ticket as solved with optional closing message _(keywords: close ticket, zendesk/close-ticket, integrations, zendesk, block, workflow builder)_
- [Condition](https://docs.askstylo.com/reference/blocks/system-condition): Branch the workflow based on a boolean expression _(keywords: condition, system/condition, system, block, workflow builder)_
- [Conditions](https://docs.askstylo.com/response-workflows/conditions): Filter which tickets a Response Workflow applies to based on ticket fields, tags, and custom data. _(keywords: conditions, filter, ticket fields, tags)_
- [Context Engine Settings](https://docs.askstylo.com/context-engine-settings): Control which sources — knowledge, solved tickets, and macros — Stylo draws on when building response context, globally or per brand. _(keywords: context engine, retrieval, sources, grounding, knowledge, solved tickets, macros)_
- [Conversation Message](https://docs.askstylo.com/reference/blocks/trigger-conversation-message): Trigger workflow when a customer sends a new message on a Zendesk messaging channel (Sunshine Conversations). _(keywords: conversation message, trigger/conversation-message, triggers, trigger, block, workflow builder)_
- [Create Company](https://docs.askstylo.com/reference/blocks/hubspot-create-company): Create a HubSpot company _(keywords: create company, hubspot/create-company, integrations, hubspot, block, workflow builder)_
- [Create Contact](https://docs.askstylo.com/reference/blocks/hubspot-create-contact): Create a HubSpot contact _(keywords: create contact, hubspot/create-contact, integrations, hubspot, block, workflow builder)_
- [Create Contact](https://docs.askstylo.com/reference/blocks/intercom-create-contact): Create a contact in Intercom _(keywords: create contact, intercom/create-contact, integrations, intercom, block, workflow builder)_
- [Create Custom Object Record](https://docs.askstylo.com/reference/blocks/zendesk-create-custom-object-record): Create a new custom object record _(keywords: create custom object record, zendesk/create-custom-object-record, integrations, zendesk, block, workflow builder)_
- [Create Ticket](https://docs.askstylo.com/reference/blocks/hubspot-create-ticket): Create a ticket in HubSpot _(keywords: create ticket, hubspot/create-ticket, integrations, hubspot, block, workflow builder)_
- [Create Ticket](https://docs.askstylo.com/reference/blocks/intercom-create-ticket): Create a ticket in Intercom _(keywords: create ticket, intercom/create-ticket, integrations, intercom, block, workflow builder)_
- [Create Ticket](https://docs.askstylo.com/reference/blocks/linear-create-ticket): Create an issue in Linear _(keywords: create ticket, linear/create-ticket, integrations, linear, block, workflow builder)_
- [Create Ticket](https://docs.askstylo.com/reference/blocks/zendesk-create-ticket): Create a new Zendesk ticket _(keywords: create ticket, zendesk/create-ticket, integrations, zendesk, block, workflow builder)_
- [Create User](https://docs.askstylo.com/reference/blocks/zendesk-create-user): Create a new Zendesk user _(keywords: create user, zendesk/create-user, integrations, zendesk, block, workflow builder)_
- [Database](https://docs.askstylo.com/reference/integrations/database): Connect to a PostgreSQL or MySQL database for workflow queries. _(keywords: database, integration, api key, connect)_
- [Database Query](https://docs.askstylo.com/reference/blocks/system-database-query): Execute SQL queries against your database _(keywords: database query, system/database-query, system, database, block, workflow builder)_
- [Databricks](https://docs.askstylo.com/reference/integrations/databricks): Run SQL statements and inspect SQL warehouses in Databricks. _(keywords: databricks, integration, api key, connect)_
- [Delay](https://docs.askstylo.com/reference/blocks/system-delay): Pause the workflow for up to 30 seconds before continuing the next step. _(keywords: delay, system/delay, system, block, workflow builder)_
- [Delete Contact](https://docs.askstylo.com/reference/blocks/intercom-delete-contact): Delete a contact in Intercom _(keywords: delete contact, intercom/delete-contact, integrations, intercom, block, workflow builder)_
- [Delete Custom Object Record](https://docs.askstylo.com/reference/blocks/zendesk-delete-custom-object-record): Delete a custom object record by ID _(keywords: delete custom object record, zendesk/delete-custom-object-record, integrations, zendesk, block, workflow builder)_
- [Delete Email](https://docs.askstylo.com/reference/blocks/gmail-delete-email): Delete a Gmail message _(keywords: delete email, gmail/delete-email, integrations, gmail, block, workflow builder)_
- [Draft Email](https://docs.askstylo.com/reference/blocks/gmail-draft-email): Create a draft email in Gmail _(keywords: draft email, gmail/draft-email, integrations, gmail, block, workflow builder)_
- [Execute SQL Statement](https://docs.askstylo.com/reference/blocks/databricks-execute-sql-statement): Run a read-only SQL statement against a Databricks SQL warehouse _(keywords: execute sql statement, databricks/execute-sql-statement, integrations, databricks, block, workflow builder)_
- [Find Issues](https://docs.askstylo.com/reference/blocks/linear-find-issues): Search for issues in Linear with optional filters _(keywords: find issues, linear/find-issues, integrations, linear, block, workflow builder)_
- [Firecrawl](https://docs.askstylo.com/reference/integrations/firecrawl): Web scraping and crawling for knowledge ingestion. _(keywords: firecrawl, integration, api key, connect)_
- [Function](https://docs.askstylo.com/reference/blocks/system-function): Run custom JavaScript code within your workflow _(keywords: function, system/function, system, block, workflow builder)_
- [Generate Text](https://docs.askstylo.com/reference/blocks/ai-generate-text): Generate text using AI models _(keywords: generate text, ai/generate-text, ai, block, workflow builder)_
- [Get Companies](https://docs.askstylo.com/reference/blocks/hubspot-get-companies): List HubSpot companies (or fetch one by ID/domain) _(keywords: get companies, hubspot/get-companies, integrations, hubspot, block, workflow builder)_
- [Get Contact](https://docs.askstylo.com/reference/blocks/intercom-get-contact): Get a contact by Intercom ID _(keywords: get contact, intercom/get-contact, integrations, intercom, block, workflow builder)_
- [Get Contacts](https://docs.askstylo.com/reference/blocks/hubspot-get-contacts): List HubSpot contacts (or fetch one by ID/email) _(keywords: get contacts, hubspot/get-contacts, integrations, hubspot, block, workflow builder)_
- [Get Conversation](https://docs.askstylo.com/reference/blocks/intercom-get-conversation): Get a conversation by ID _(keywords: get conversation, intercom/get-conversation, integrations, intercom, block, workflow builder)_
- [Get Conversation](https://docs.askstylo.com/reference/blocks/zendesk-get-conversation): Fetch a Sunshine Conversations conversation, including current switchboard control. _(keywords: get conversation, zendesk/get-conversation, integrations, zendesk, block, workflow builder)_
- [Get Custom Object Record](https://docs.askstylo.com/reference/blocks/zendesk-get-custom-object-record): Fetch a Zendesk custom object record by ID _(keywords: get custom object record, zendesk/get-custom-object-record, integrations, zendesk, block, workflow builder)_
- [Get Deals](https://docs.askstylo.com/reference/blocks/hubspot-get-deals): List deals in HubSpot _(keywords: get deals, hubspot/get-deals, integrations, hubspot, block, workflow builder)_
- [Get Organization](https://docs.askstylo.com/reference/blocks/zendesk-get-organization): Get organization details for B2B context _(keywords: get organization, zendesk/get-organization, integrations, zendesk, block, workflow builder)_
- [Get Ticket](https://docs.askstylo.com/reference/blocks/hubspot-get-ticket): Get a ticket by ID in HubSpot _(keywords: get ticket, hubspot/get-ticket, integrations, hubspot, block, workflow builder)_
- [Get Ticket](https://docs.askstylo.com/reference/blocks/intercom-get-ticket): Get a ticket by ID in Intercom _(keywords: get ticket, intercom/get-ticket, integrations, intercom, block, workflow builder)_
- [Get Ticket](https://docs.askstylo.com/reference/blocks/zendesk-get-ticket): Fetch a Zendesk ticket by ID and return its full data object for downstream use. _(keywords: get ticket, zendesk/get-ticket, integrations, zendesk, block, workflow builder)_
- [Get Ticket Comments](https://docs.askstylo.com/reference/blocks/zendesk-get-ticket-comments): Get conversation history for a ticket _(keywords: get ticket comments, zendesk/get-ticket-comments, integrations, zendesk, block, workflow builder)_
- [Get Ticket Context](https://docs.askstylo.com/reference/blocks/zendesk-get-ticket-context): Get complete ticket context (ticket, conversation, customer, assignee, organization) optimized for AI _(keywords: get ticket context, zendesk/get-ticket-context, integrations, zendesk, block, workflow builder)_
- [Get User](https://docs.askstylo.com/reference/blocks/zendesk-get-user): Fetch a Zendesk user by ID _(keywords: get user, zendesk/get-user, integrations, zendesk, block, workflow builder)_
- [Get User Tickets](https://docs.askstylo.com/reference/blocks/zendesk-get-user-tickets): Get ticket history for a customer _(keywords: get user tickets, zendesk/get-user-tickets, integrations, zendesk, block, workflow builder)_
- [Get Users](https://docs.askstylo.com/reference/blocks/hubspot-get-users): List users/owners in HubSpot _(keywords: get users, hubspot/get-users, integrations, hubspot, block, workflow builder)_
- [Glossary](https://docs.askstylo.com/glossary): Definitions for the main Stylo terms used across setup, assist, knowledge, integrations, and automation docs. _(keywords: glossary, terms, definitions, terminology)_
- [Gmail](https://docs.askstylo.com/reference/integrations/gmail): Send and receive emails from your support workflows. _(keywords: gmail, integration, oauth, connect)_
- [Gmail](https://docs.askstylo.com/reference/blocks/trigger-gmail): Trigger workflow when new emails are received in Gmail _(keywords: gmail, trigger/gmail, triggers, google, block, workflow builder)_
- [Google](https://docs.askstylo.com/reference/integrations/google): Access Sheets, Docs, and Drive for data and content. _(keywords: google, integration, oauth, connect)_
- [Google Drive: Read File](https://docs.askstylo.com/reference/blocks/google-drive-read-file): Read Google Docs/Sheets or download files and return text _(keywords: google drive: read file, google/drive-read-file, integrations, google, block, workflow builder)_
- [Google Sheets](https://docs.askstylo.com/reference/blocks/trigger-google-sheets): Trigger workflow when Google Sheets data changes _(keywords: google sheets, trigger/google-sheets, triggers, google, block, workflow builder)_
- [Guardrails](https://docs.askstylo.com/reference/blocks/system-guardrails): Validate outputs, detect hallucinations/PII _(keywords: guardrails, system/guardrails, system, block, workflow builder)_
- [HTTP Request](https://docs.askstylo.com/reference/blocks/system-http-request): Make HTTP requests to any API endpoint _(keywords: http request, system/http-request, system, block, workflow builder)_
- [HTTP Response](https://docs.askstylo.com/reference/blocks/system-response): Sends a structured HTTP reply (body, status, headers) back to the caller. Use as the final step of an API-triggered workflow. _(keywords: http response, system/response, system, block, workflow builder)_
- [HubSpot](https://docs.askstylo.com/reference/integrations/hubspot): Sync contacts, deals, and tickets with your CRM. _(keywords: hubspot, integration, oauth, connect)_
- [Integrations](https://docs.askstylo.com/reference/integrations): Reference for each integration that exposes workflow blocks: how to connect it and which triggers and actions it provides. _(keywords: integrations, connect, providers, actions, triggers)_
- [Intercom](https://docs.askstylo.com/reference/integrations/intercom): Connect conversations and customer data from Intercom. _(keywords: intercom, integration, oauth, connect)_
- [Linear](https://docs.askstylo.com/reference/integrations/linear): Create and sync issues with your engineering team. _(keywords: linear, integration, api key, connect)_
- [List Admins](https://docs.askstylo.com/reference/blocks/intercom-list-admins): List the admins (teammates) in your Intercom workspace and return them for downstream use. _(keywords: list admins, intercom/list-admins, integrations, intercom, block, workflow builder)_
- [List Agents](https://docs.askstylo.com/reference/blocks/zendesk-list-agents): Get available agents for ticket assignment _(keywords: list agents, zendesk/list-agents, integrations, zendesk, block, workflow builder)_
- [List Contacts](https://docs.askstylo.com/reference/blocks/intercom-list-contacts): List contacts in Intercom _(keywords: list contacts, intercom/list-contacts, integrations, intercom, block, workflow builder)_
- [List Custom Objects](https://docs.askstylo.com/reference/blocks/zendesk-list-custom-objects): List all custom object definitions in the Zendesk account _(keywords: list custom objects, zendesk/list-custom-objects, integrations, zendesk, block, workflow builder)_
- [List Groups](https://docs.askstylo.com/reference/blocks/zendesk-list-groups): Get all available groups for routing tickets _(keywords: list groups, zendesk/list-groups, integrations, zendesk, block, workflow builder)_
- [List Macros](https://docs.askstylo.com/reference/blocks/zendesk-list-macros): Get available macros for ticket automation _(keywords: list macros, zendesk/list-macros, integrations, zendesk, block, workflow builder)_
- [List SQL Warehouses](https://docs.askstylo.com/reference/blocks/databricks-list-sql-warehouses): List available Databricks SQL warehouses _(keywords: list sql warehouses, databricks/list-sql-warehouses, integrations, databricks, block, workflow builder)_
- [Loop](https://docs.askstylo.com/reference/blocks/system-loop): Iterate over items, a fixed count, or while a condition is true _(keywords: loop, system/loop, system, block, workflow builder)_
- [Mark as Read](https://docs.askstylo.com/reference/blocks/gmail-mark-read): Mark a Gmail message as read _(keywords: mark as read, gmail/mark-read, integrations, gmail, block, workflow builder)_
- [Mark as Unread](https://docs.askstylo.com/reference/blocks/gmail-mark-unread): Mark a Gmail message as unread _(keywords: mark as unread, gmail/mark-unread, integrations, gmail, block, workflow builder)_
- [Merge](https://docs.askstylo.com/reference/blocks/system-merge): Reconnect branches after a Condition or Router. Runs when at least one predecessor executed; passes through the active branch's output. _(keywords: merge, system/merge, system, block, workflow builder)_
- [Microsoft](https://docs.askstylo.com/reference/integrations/microsoft): Connect Outlook, Teams, and Microsoft 365 services. _(keywords: microsoft, integration, oauth, connect)_
- [Move Email](https://docs.askstylo.com/reference/blocks/gmail-move-email): Move a Gmail message to a label _(keywords: move email, gmail/move-email, integrations, gmail, block, workflow builder)_
- [Outlook](https://docs.askstylo.com/reference/blocks/trigger-outlook): Trigger workflow when new emails are received in Outlook _(keywords: outlook, trigger/outlook, triggers, microsoft, block, workflow builder)_
- [Parallel](https://docs.askstylo.com/reference/blocks/system-parallel): Execute a branch once per item and then continue after join _(keywords: parallel, system/parallel, system, block, workflow builder)_
- [Pass Conversation Control](https://docs.askstylo.com/reference/blocks/zendesk-pass-conversation-control): Pass switchboard control to another integration (e.g. escalate to a human agent). _(keywords: pass conversation control, zendesk/pass-conversation-control, integrations, zendesk, block, workflow builder)_
- [Post Conversation Message](https://docs.askstylo.com/reference/blocks/zendesk-post-conversation-message): Send a business-authored message on a Sunshine Conversations conversation (messaging channels). _(keywords: post conversation message, zendesk/post-conversation-message, integrations, zendesk, block, workflow builder)_
- [Read Email](https://docs.askstylo.com/reference/blocks/gmail-read-email): Read a Gmail message by ID _(keywords: read email, gmail/read-email, integrations, gmail, block, workflow builder)_
- [Read from Google Sheet](https://docs.askstylo.com/reference/blocks/google-sheets-read-rows): Read rows from a Google Sheet range _(keywords: read from google sheet, google/sheets-read-rows, integrations, google, block, workflow builder)_
- [Read Google Doc](https://docs.askstylo.com/reference/blocks/google-docs-read-document): Read a Google Doc and return plain text _(keywords: read google doc, google/docs-read-document, integrations, google, block, workflow builder)_
- [Release Conversation Control](https://docs.askstylo.com/reference/blocks/zendesk-release-conversation-control): Release switchboard control back to the default integration (per marketplace bot SHOULD). _(keywords: release conversation control, zendesk/release-conversation-control, integrations, zendesk, block, workflow builder)_
- [Remove Label](https://docs.askstylo.com/reference/blocks/gmail-remove-label): Remove label(s) from a Gmail message _(keywords: remove label, gmail/remove-label, integrations, gmail, block, workflow builder)_
- [Remove Tags](https://docs.askstylo.com/reference/blocks/zendesk-remove-tags): Remove tags from a ticket _(keywords: remove tags, zendesk/remove-tags, integrations, zendesk, block, workflow builder)_
- [Replace Google Doc Contents](https://docs.askstylo.com/reference/blocks/google-docs-replace): Overwrite the entire body of a Google Doc _(keywords: replace google doc contents, google/docs-replace, integrations, google, block, workflow builder)_
- [Reply to Conversation](https://docs.askstylo.com/reference/blocks/intercom-reply-conversation): Reply to an Intercom conversation _(keywords: reply to conversation, intercom/reply-conversation, integrations, intercom, block, workflow builder)_
- [Resend](https://docs.askstylo.com/reference/integrations/resend): Send transactional emails from your workflows. _(keywords: resend, integration, api key, connect)_
- [Router](https://docs.askstylo.com/reference/blocks/system-router): Branch into N paths via boolean predicates or AI classification. _(keywords: router, system/router, system, block, workflow builder)_
- [RSS Feed](https://docs.askstylo.com/reference/blocks/trigger-rss): Trigger workflow when new items are published to an RSS feed _(keywords: rss feed, trigger/rss, triggers, trigger, block, workflow builder)_
- [Schedule](https://docs.askstylo.com/reference/blocks/trigger-schedule): Trigger workflow on a cron schedule _(keywords: schedule, trigger/schedule, triggers, trigger, block, workflow builder)_
- [Scrape URL](https://docs.askstylo.com/reference/blocks/firecrawl-scrape): Scrape content from a URL _(keywords: scrape url, firecrawl/scrape, integrations, firecrawl, block, workflow builder)_
- [Search Companies](https://docs.askstylo.com/reference/blocks/hubspot-search-companies): Search HubSpot companies _(keywords: search companies, hubspot/search-companies, integrations, hubspot, block, workflow builder)_
- [Search Contacts](https://docs.askstylo.com/reference/blocks/hubspot-search-contacts): Search HubSpot contacts _(keywords: search contacts, hubspot/search-contacts, integrations, hubspot, block, workflow builder)_
- [Search Contacts](https://docs.askstylo.com/reference/blocks/intercom-search-contacts): Search contacts in Intercom _(keywords: search contacts, intercom/search-contacts, integrations, intercom, block, workflow builder)_
- [Search Custom Object Records](https://docs.askstylo.com/reference/blocks/zendesk-search-custom-object-records): Search custom object records by query string _(keywords: search custom object records, zendesk/search-custom-object-records, integrations, zendesk, block, workflow builder)_
- [Search Email](https://docs.askstylo.com/reference/blocks/gmail-search-email): Search Gmail messages with a query _(keywords: search email, gmail/search-email, integrations, gmail, block, workflow builder)_
- [Search Knowledge Base](https://docs.askstylo.com/reference/blocks/context-engine-search-knowledge-base): Search synced knowledge base documents using semantic search with automatic reranking _(keywords: search knowledge base, context-engine/search-knowledge-base, integrations, context_engine, block, workflow builder)_
- [Search Tickets](https://docs.askstylo.com/reference/blocks/hubspot-search-tickets): Search tickets in HubSpot _(keywords: search tickets, hubspot/search-tickets, integrations, hubspot, block, workflow builder)_
- [Search Tickets](https://docs.askstylo.com/reference/blocks/zendesk-search-tickets): Search for Zendesk tickets _(keywords: search tickets, zendesk/search-tickets, integrations, zendesk, block, workflow builder)_
- [Search Web](https://docs.askstylo.com/reference/blocks/firecrawl-search): Search the web with Firecrawl _(keywords: search web, firecrawl/search, integrations, firecrawl, block, workflow builder)_
- [Send Email](https://docs.askstylo.com/reference/blocks/gmail-send-email): Send an email via Gmail _(keywords: send email, gmail/send-email, integrations, gmail, block, workflow builder)_
- [Send Email](https://docs.askstylo.com/reference/blocks/resend-send-email): Send an email via Resend _(keywords: send email, resend/send-email, integrations, resend, block, workflow builder)_
- [Send Slack Message](https://docs.askstylo.com/reference/blocks/slack-send-message): Send a message to a Slack channel _(keywords: send slack message, slack/send-message, integrations, slack, block, workflow builder)_
- [ServiceNow](https://docs.askstylo.com/reference/integrations/servicenow): Integrate with ServiceNow incidents and requests. _(keywords: servicenow, integration, oauth, connect)_
- [ServiceNow](https://docs.askstylo.com/reference/blocks/servicenow-record): Create, read, update, and delete ServiceNow records _(keywords: servicenow, servicenow/record, integrations, block, workflow builder)_
- [Set Lookup Field](https://docs.askstylo.com/reference/blocks/zendesk-set-lookup-field): Set a lookup relationship field on a ticket to a custom object record by ID, name, or external ID _(keywords: set lookup field, zendesk/set-lookup-field, integrations, zendesk, block, workflow builder)_
- [Set Ticket Priority](https://docs.askstylo.com/reference/blocks/zendesk-set-ticket-priority): Set the priority level on a Zendesk ticket (low, normal, high, or urgent). _(keywords: set ticket priority, zendesk/set-ticket-priority, integrations, zendesk, block, workflow builder)_
- [Set Ticket Type](https://docs.askstylo.com/reference/blocks/zendesk-set-ticket-type): Set ticket type (problem, incident, question, task) _(keywords: set ticket type, zendesk/set-ticket-type, integrations, zendesk, block, workflow builder)_
- [Shopify](https://docs.askstylo.com/reference/integrations/shopify): Access orders, customers, and store data. _(keywords: shopify, integration, oauth, connect)_
- [Shopify](https://docs.askstylo.com/reference/blocks/shopify-manage): Manage products, orders, customers, and inventory in your Shopify store _(keywords: shopify, shopify/manage, integrations, block, workflow builder)_
- [Slack](https://docs.askstylo.com/reference/integrations/slack): Send notifications and updates to Slack channels. _(keywords: slack, integration, oauth, connect)_
- [Test Databricks Connection](https://docs.askstylo.com/reference/blocks/databricks-test-connection): Verify Databricks connectivity and SQL warehouse visibility _(keywords: test databricks connection, databricks/test-connection, integrations, databricks, block, workflow builder)_
- [Transcribe Audio](https://docs.askstylo.com/reference/blocks/ai-transcribe-audio): Convert audio files to text using speech-to-text AI _(keywords: transcribe audio, ai/transcribe-audio, ai, block, workflow builder)_
- [Transform](https://docs.askstylo.com/reference/blocks/system-transform): Transform and reshape data between steps _(keywords: transform, system/transform, system, block, workflow builder)_
- [Update Company](https://docs.askstylo.com/reference/blocks/hubspot-update-company): Update a HubSpot company _(keywords: update company, hubspot/update-company, integrations, hubspot, block, workflow builder)_
- [Update Contact](https://docs.askstylo.com/reference/blocks/hubspot-update-contact): Update a HubSpot contact _(keywords: update contact, hubspot/update-contact, integrations, hubspot, block, workflow builder)_
- [Update Contact](https://docs.askstylo.com/reference/blocks/intercom-update-contact): Update a contact in Intercom _(keywords: update contact, intercom/update-contact, integrations, intercom, block, workflow builder)_
- [Update Custom Object Record](https://docs.askstylo.com/reference/blocks/zendesk-update-custom-object-record): Update an existing custom object record _(keywords: update custom object record, zendesk/update-custom-object-record, integrations, zendesk, block, workflow builder)_
- [Update Issue](https://docs.askstylo.com/reference/blocks/linear-update-issue): Update an issue in Linear _(keywords: update issue, linear/update-issue, integrations, linear, block, workflow builder)_
- [Update Row in Google Sheet](https://docs.askstylo.com/reference/blocks/google-sheets-update-row): Overwrite cells at a specific range (e.g. Sheet1!A2:E2) _(keywords: update row in google sheet, google/sheets-update-row, integrations, google, block, workflow builder)_
- [Update Ticket](https://docs.askstylo.com/reference/blocks/hubspot-update-ticket): Update a ticket in HubSpot _(keywords: update ticket, hubspot/update-ticket, integrations, hubspot, block, workflow builder)_
- [Update Ticket](https://docs.askstylo.com/reference/blocks/zendesk-update-ticket): Update ticket with comment, status, tags, priority in one API call. Comment text supports markdown — see the Comment field description for the rendering contract. _(keywords: update ticket, zendesk/update-ticket, integrations, zendesk, block, workflow builder)_
- [Upsert Custom Object Record](https://docs.askstylo.com/reference/blocks/zendesk-upsert-custom-object-record): Create or update a custom object record by external ID or name _(keywords: upsert custom object record, zendesk/upsert-custom-object-record, integrations, zendesk, block, workflow builder)_
- [Validate Response Links](https://docs.askstylo.com/reference/blocks/automation-validate-response-links): Check that all URLs in a response are from allowed KB sources _(keywords: validate response links, automation/validate-response-links, system, automation, block, workflow builder)_
- [Webhook](https://docs.askstylo.com/reference/blocks/trigger-webhook): Trigger workflow via HTTP webhook _(keywords: webhook, trigger/webhook, triggers, trigger, block, workflow builder)_
- [Workflow blocks](https://docs.askstylo.com/reference/blocks): Reference for every block you can add in the Workflow Builder, generated from the block registry. _(keywords: blocks, workflow builder, reference, actions, triggers)_
- [Workflow Editor](https://docs.askstylo.com/response-workflows/workflow-editor): A guided tour of the workflow editor — every setting, what it does, and how to use it. _(keywords: workflow editor, settings, configuration, tour)_
- [Write Audit Log](https://docs.askstylo.com/reference/blocks/automation-write-audit-log): Persist an audit record for automated ticket actions _(keywords: write audit log, automation/write-audit-log, system, automation, block, workflow builder)_
- [Zendesk](https://docs.askstylo.com/reference/integrations/zendesk): Manage tickets, users, and support workflows. _(keywords: zendesk, integration, oauth, connect)_

## Concepts

Explanations of how Stylo behaves and why.

- [Analytics and Operations](https://docs.askstylo.com/analytics-and-operations): See what your workflows did, find and diagnose failed runs, and handle anything waiting for human review. _(keywords: analytics, operations, execution history, runs, metrics, logs, approvals)_
- [Assist](https://docs.askstylo.com/assist): AI-powered response suggestions that help agents reply faster and more consistently. _(keywords: assist, copilot, sidebar, suggestions, draft, write reply)_
- [Assist suggestions](https://docs.askstylo.com/response-workflows/assist-suggestions): How Stylo pre-generates responses and surfaces them as draft suggestions in the Zendesk sidebar. _(keywords: assist suggestions, copilot suggestions, sidebar, drafts)_
- [Background Automation](https://docs.askstylo.com/response-workflows/background-automation): Set up workflows to automatically generate and send responses without agent involvement. _(keywords: background automation, auto send, cache mode)_
- [Documentation Strategy](https://docs.askstylo.com/documentation-strategy): How Stylo documentation is organized for customers, operators, and machine-readable retrieval. _(keywords: documentation, strategy, llms.txt, retrieval, style guide)_
- [Integrations](https://docs.askstylo.com/integrations): Connect your tools so Stylo can pull customer data and take actions across your stack. _(keywords: integrations, zendesk, shopify, stripe, slack, connect)_
- [Knowledge Base](https://docs.askstylo.com/knowledge-base): Connect your documentation so Stylo can ground AI responses in your actual policies and information. _(keywords: knowledge base, articles, grounding, sources)_
- [Knowledge Sync and Documents](https://docs.askstylo.com/knowledge-sync-and-documents): Understand how Stylo syncs knowledge content, what document and file states mean, and how to keep a knowledge base healthy. _(keywords: sync, documents, files, sync status, indexing)_
- [Progressive Automation](https://docs.askstylo.com/response-workflows/progressive-automation): A structured approach to moving from AI-assisted responses to fully automated customer support. _(keywords: progressive automation, rollout, review, trust)_
- [Query Mapping](https://docs.askstylo.com/query-mapping): Review AI-generated Q&A candidates from real customer conversations and improve your knowledge base retrieval over time. _(keywords: query mapping, q and a, retrieval, knowledge improvement)_
- [Response Modes](https://docs.askstylo.com/response-workflows/response-modes): Choose how much creative control you give the AI — from structured templates to fully guided responses. _(keywords: response modes, template, guided, hybrid)_
- [Response Workflows](https://docs.askstylo.com/response-workflows): AI-powered response templates that generate contextual replies for your support team. _(keywords: response workflows, reply automation, templates)_
- [Security and Data Handling](https://docs.askstylo.com/security-and-data-handling): Manage access, credentials, integrations, and uploaded files using the controls available in Stylo today. _(keywords: security, data handling, credentials, access, privacy)_
- [Stylo Documentation](https://docs.askstylo.com/): Learn how to roll out Stylo, configure grounded AI responses, and scale toward safe automation. _(keywords: overview, introduction, stylo, docs home)_
- [Workflow Builder Overview](https://docs.askstylo.com/workflow-builder-overview): Learn how Stylo's automation builder is organized, how to start a workflow, and how blocks, containers, variables, and approvals fit together. _(keywords: workflow builder, automation, blocks, containers, approvals)_
- [Workspace Overview](https://docs.askstylo.com/workspace-overview): Learn what each main area of the Stylo workspace is for and where to go for setup, daily operations, and review. _(keywords: workspace, overview, navigation, areas)_

## Machine-Readable Exports

- [llms.txt](https://docs.askstylo.com/llms.txt): Navigable, type-grouped index of the docs corpus
- [llms-full.txt](https://docs.askstylo.com/llms-full.txt): Single-file export of the full documentation corpus