# Workspace Overview
URL: /workspace-overview
Type: concept
Description: Learn what each main area of the Stylo workspace is for and where to go for setup, daily operations, and review.
Keywords: workspace, overview, navigation, areas
Stylo is organized so your team can move from setup to daily work without hunting for the right screen. The main sidebar separates day-to-day work, review queues, and organization setup so agents and admins can get to the right area quickly.

Main navigation areas [#main-navigation-areas]

The main sidebar has three navigation sections:

* The main workspace section for **Dashboard**, **Workflows**, **Tone & Instructions**, **Context Engine**, **Voice Intelligence**, and **Sentiment**
* **Observe** for **Analytics**, **Logs**, and **Approvals**
* **Org Settings** for **Integrations** and **Settings**

{/* TODO(docs): Screenshot of the Stylo sidebar showing the main navigation groups and the most important destinations. Tracked in public/images/README.md. */}

Some items in the sidebar expand into sub-pages. This helps you move from a broad area like **Tone & Instructions** or **Context Engine** into a more specific setup page without leaving the same part of the workspace.

Start with Dashboard [#start-with-dashboard]

**Dashboard** is the main landing page in the sidebar, and the page itself is titled **Home**. It gives you a quick view of what needs attention right now:

* Pending approvals
* Failed executions
* Knowledge bases with sync errors
* Your onboarding checklist

This is the best place to start when you want to see what is blocking setup or what needs review today.

Build and manage workflows [#build-and-manage-workflows]

Use **Workflows** when you want Stylo to help with repeatable support tasks.

Inside this area, Stylo separates two workflow types:

* **Response Workflows** for AI-generated customer replies
* **Workflow Builder** for broader, multi-step workflow automation

If your team is still validating response quality, start with response workflows and route drafts through review before expanding automation.

Set the voice and rules for replies [#set-the-voice-and-rules-for-replies]

Use **Tone & Instructions** to control how Stylo writes.

This area includes:

* **Tone** for voice and style
* **Instructions & Policies** for response rules
* **Language Settings** for language behavior

This area matters before you scale usage. If replies sound off-brand or miss a policy requirement, this is one of the first places to review.

Ground responses in your source content [#ground-responses-in-your-source-content]

Use **Context Engine** to manage the information Stylo can pull into AI responses.

This area includes:

* **Knowledge** for your connected knowledge bases
* **Query mapping** for improving how real support requests map to useful context
* **Settings** for context engine behavior

If response quality is weak because Stylo is missing the right article or pulling weak context, start here.

Review what needs human attention [#review-what-needs-human-attention]

Use the **Observe** group to monitor work after workflows run.

* **Logs** shows execution history so you can inspect what ran and where something failed
* **Approvals** is the review queue for drafts that need a person before they go out

This matters most when you are expanding automation. Logs help you investigate failures. Approvals help you keep a human review step where needed.

Manage workspace configuration [#manage-workspace-configuration]

Use **Org Settings** for organization-wide setup:

* **Integrations** for connected systems
* **Settings** for workspace configuration

Inside **Settings**, Stylo uses its own sidebar with:

* **General**
* **Members**
* **Assist Sidebar Layout**

This is where workspace admins typically handle team setup and configuration changes.

Voice Intelligence [#voice-intelligence]

**Voice Intelligence** appears as its own main navigation item in the core workspace. Use it when your team needs voice-specific AI settings instead of standard text-only workflows.

What is not available yet [#what-is-not-available-yet]

Some navigation items are visible but marked as coming soon:

* **Sentiment**
* **Analytics**

If you see these items in the sidebar, treat them as placeholders rather than active workspace areas.

Help and support [#help-and-support]

The workspace footer also includes **Help & Feedback**. From there, customers can open:

* Documentation
* Support

Use this when you need product guidance without leaving the app.

A practical way to move through Stylo [#a-practical-way-to-move-through-stylo]

For most teams, the workspace flow looks like this:

1. Open **Home** to see onboarding steps and anything that needs attention.
2. Configure **Tone & Instructions**, **Context Engine**, and **Integrations**.
3. Build or refine **Response Workflows** for common ticket types.
4. Use **Approvals** and **Logs** to review outputs and fix issues.
5. Return to **Settings** when you need to manage members or workspace behavior.

Related [#related]

* [Getting Started](/getting-started)
* [Assist](/assist)
* [Brand Settings](/brand-settings)
* [Knowledge Base](/knowledge-base)
* [Integrations](/integrations)
* [Response Workflows](/response-workflows)