# Assist Sidebar Layout
URL: /assist-sidebar-layout-settings
Type: reference
Description: Control which blocks appear in the Assist sidebar, in what order, and which ones agents can't hide.
Keywords: assist sidebar layout, copilot layout, assist, layout, sidebar blocks, blocks
Assist Sidebar Layout controls which blocks appear in the Assist sidebar and in what order. Use it to put the most useful information first, remove blocks your team doesn't use, and keep required blocks visible for every agent.

{/* TODO(docs): Screenshot of the Assist Sidebar Layout settings page showing the block list, drag handles, and Enabled and Locked switches. Tracked in public/images/README.md. */}

What this setting controls [#what-this-setting-controls]

The page configures which blocks appear in the Zendesk agent sidebar. For each block, you can:

* Drag to reorder it
* Turn it on or off
* Mark it as locked

Locked blocks can't be hidden by individual agents.

Where to find it [#where-to-find-it]

<Steps>
  <Step>
    Open **Org Settings**.
  </Step>

  <Step>
    Go to **Settings**.
  </Step>

  <Step>
    Open **Assist Sidebar Layout** in the settings sidebar, alongside **General** and **Members**.
  </Step>
</Steps>

Reorder blocks [#reorder-blocks]

Drag the handle on the left of a block row to move it up or down. The order you save is the order agents see in the sidebar.

Enable or disable a block [#enable-or-disable-a-block]

Each block has an **Enabled** switch.

* Turn it **on** to keep the block in the layout.
* Turn it **off** to remove it from the active layout.

Disabled blocks appear dimmed in the settings list until you turn them back on.

Lock a block [#lock-a-block]

Each enabled block also has a **Locked** switch. Lock a block when it should always stay visible for agents, even if an individual agent would otherwise hide it.

* A locked block stays required at the organization level.
* A disabled block can't be locked.
* Locking only applies to enabled blocks.

Blocks you can configure [#blocks-you-can-configure]

The sidebar blocks include:

* **Ticket Summary**
* **Knowledge Base**
* **Similar Tickets**
* **Macros**
* **Shopify Orders**
* **Workflow Suggestions**
* **Workflow Execution**

The settings list groups them by category — **Core**, **Integration**, and **AI**.

Save changes [#save-changes]

After you reorder or toggle blocks, select **Save Changes**. Only admins can update the organization's sidebar layout; if someone without that access tries to save, Stylo rejects the change.

Recommended setup [#recommended-setup]

1. Keep core blocks like ticket context and knowledge visible.
2. Move the most-used blocks higher in the list.
3. Hide blocks your team doesn't use regularly.
4. Lock the blocks that should stay consistent for every agent.
5. Revisit the layout after major workflow or integration changes.

Limits and failure modes [#limits-and-failure-modes]

* Layout settings currently apply to the Zendesk agent sidebar.
* Ordering is done through the saved list on this screen.
* Locked blocks prevent individual agents from hiding required blocks.

Related [#related]

* [Workspace Overview](/workspace-overview) for the full navigation model
* [Assist](/assist) for how the sidebar is used during agent work